Contact us

Talk to the trade desk.

Quotes within one working day. Phone, email, or the form below — whichever suits. We answer real questions from real businesses, every working day.

Jump to the formCall 0800 001 6947
Trade desk operator with headset, laptop, and packaging samples
  • < 1 working day Average quote turnaround
  • Mon–Fri 9-5 Trade desk hours
  • UK-wide Delivery coverage
Send a message

Tell us what you need.

Whether it’s a single quote, a bulk order, or a question about a product, drop us a note and we’ll come back the same working day.

    Find us

    Our UK warehouse & trade desk.

    All stock and dispatch operations run from our Essex warehouse. Trade customers are welcome to collect by prior arrangement — please call ahead.

    Direct Packaging & Solutions Ltd

    Unit 24, Curtis Farm Business Park
    Fobbing
    Essex, SS17 9JJ
    United Kingdom
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    What to expect

    Our trade-desk promises.

    • Same-working-day reply

      Messages received Mon–Fri before 16:00 get a same-day response. After-hours messages are answered first thing the next working day.

    • Honest, no-membership pricing

      You see the same trade price we’d quote on the phone. No tiered membership, no padded list prices, no pressure to commit to volumes you don’t need.

    • Real person on the other end

      Every enquiry is read and answered by a human on our trade desk. No chatbots, no ticket queues, no “we’ll get back to you in 5-7 days”.

    Common questions

    Answers we get asked every week.

    If your question isn’t here, the form above and the phone line always work.

    • How quickly can you deliver?

      Stocked items ordered before 14:00 on a working day are dispatched the same day for next-working-day delivery to most UK postcodes. Pallet deliveries are arranged on request — we’ll quote the lead time when you order.

    • Do you offer bulk discounts on case or pallet quantities?

      Yes — request a quote using the form above or by email. We’ll come back within one working day with tiered pricing that reflects the quantity, lead time and delivery postcode.

    • Can I pay on delivery instead of online?

      Yes. Every product on the site shows two prices: an “Online” price (the lower rate, paid by card or bank transfer at checkout) and a “Delivery” price (+£1 per item, paid by card on delivery). Pick whichever suits at checkout.

    • Do you offer trade accounts with bank-transfer terms?

      Bank-transfer payment is available to approved trade customers. Get in touch using the form above with your company details and intended ordering volume, and we’ll come back with a credit application.

    • What’s your returns policy?

      Unopened, undamaged stock can be returned within 14 days of delivery. See our Refund and Returns Policy for the full terms, or contact support@directpackaging.online if you’re unsure.

    • Where are you based?

      Direct Packaging & Solutions Ltd operates from Unit 24, Curtis Farm Business Park, Fobbing, Essex SS17 9JJ, United Kingdom. Trade customers can collect by prior arrangement — please call ahead.

    Prefer to browse first?

    Open the catalog and see live trade pricing.

    Every product shows the online price, the pay-on-delivery price, and live stock — with no membership required.

    Shop the catalogRead our story